Request a return
Would you like to return a product? Submit your request below. We’ll verify your order and let you know what the next step is.
Non-personalised products can generally be returned within 14 days of receipt.
Products made especially for you cannot be returned simply because you changed your mind.
After approval, you will receive the return instructions by email and, where applicable, the PostNL return label or digital barcode.
Enter your order number, email address and the product details.
We verify the order and check whether the product is eligible for return.
After approval, you will receive the next steps and the return label or barcode by email.
Tell us what you would like to return
Use the same email address you used for the order. This helps us match your request to the correct order quickly.
Within 24 hours, you will receive further information by email and, after approval, the return label. Please keep your request number:
The standard return option is not available for this order. As a small atelier, we are happy to review every situation personally.
CONTACT USNot sure whether your product can be returned?
Please review our returns policy first or contact us. We are happy to help before you submit a request.