Frequently Asked Questions

For products that can be personalised, enter your chosen text directly on the product page before adding the product to your cart.

Please check the text you enter carefully. We create the product based on the information you provide when placing your order.

Please contact us as soon as possible at m-holy@m-holy.nl.

If production has not yet started, we may still be able to adjust the personalisation. Once production has started, changes may no longer be possible.

Orders are usually processed and prepared for shipping within 1–2 business days.

For personalised or specially made products, a specific production time may apply. The current information is always stated on the relevant product page.

Once your order has been shipped and tracking is available, you will receive a shipping confirmation with a Track & Trace link.

You can use this link to follow the progress of your parcel.

Shipping to the Netherlands and Belgium is free on orders of €35 or more.

For orders under €35 and for other available destinations, shipping costs are shown during checkout.

We ship to the destinations available during checkout.

After you enter your delivery address, Shopify will automatically show the available shipping options and costs for your destination.

First, check the Track & Trace link for your order.

If your parcel is clearly taking longer than expected or the tracking information is not providing a useful update, please contact us at m-holy@m-holy.nl and include your order number.

Non-personalised products can generally be returned within 14 days of receipt, provided they meet our return conditions.

Personalised or specially made products cannot be returned simply because you have changed your mind.

You can find the full conditions in our Returns and Refund Policy.

You can request a return directly through our Return Request page.

Enter your order number and the email address used for your order. You do not need to create an account or log in.

After we receive your request, we will review it as soon as possible. If your return is approved, you will receive further instructions by email and, where applicable, a return label.

For orders that have not yet been fulfilled or shipped, you can submit a cancellation request.

For personalised products, cancellation may no longer be possible once production has started.

Please contact us as soon as possible if you wish to change or cancel an order.

Please contact us as soon as possible at m-holy@m-holy.nl.

Include your order number and, if possible, clear photos of the product and packaging.

We will review the situation and provide an appropriate solution.

If the product does not match the personalisation details you entered correctly, please contact us.

We will review what happened and provide an appropriate solution where necessary.

The available payment methods are shown during checkout.

The payment methods available may depend on your country and order.

No. You do not need an account to place an order with M-HOLY.

You can simply check out using your email address and delivery details. After placing your order, you will receive the confirmation and further information by email.