Terms and Conditions – M-HOLY Gift Atelier
Last updated: 13 September 2026
These Terms and Conditions apply to orders placed through the M-HOLY Gift Atelier webshop.
By placing an order, you agree to these Terms and Conditions insofar as they are consistent with applicable law and your statutory consumer rights.
1. M-HOLY Gift Atelier
M-HOLY Gift Atelier sells handmade, personalised and curated gift products through its webshop.
Our full company and contact details can be found on the Contact Information page of our webshop.
For questions, you can contact us at:
Email: m-holy@m-holy.nl
2. Products
We take great care in presenting and describing our products.
Because part of our collection is handmade and may include natural materials such as wood, small variations in colour, wood grain, texture or finish may occur. These natural or handmade variations make each product unique and are not automatically considered defects.
The main features, dimensions, materials and any personalisation options are stated on the relevant product page.
3. Personalised products
For personalised products, you are responsible for entering names, text, dates or other information used for personalisation correctly.
Please check this information carefully before completing your order.
We produce the product based on the information provided with the order.
If you receive a product that does not match the information you correctly provided, please contact us so that we can assess and resolve the issue.
4. Prices
The current price of each product is shown on the product page.
For consumers, prices are displayed including applicable VAT unless clearly stated otherwise.
Any shipping costs or other additional charges are clearly shown before you complete your order.
5. Placing an order and formation of the agreement
You can place an order through our webshop.
Before confirming your order, you will have the opportunity to review the contents of the order, personalisation details, contact information, delivery details and total price.
After placing your order, you will receive an electronic order confirmation.
The order will be processed after the order and, where applicable, the payment have been received correctly by us.
If we are unable to fulfil an order for a valid reason, we will contact you as soon as possible. Any amounts already received for the relevant product will then be refunded.
6. Payment
The available payment methods are shown during checkout.
The payment methods available may depend on the country, the order and the payment provider.
M-HOLY uses secure payment services to process payments.
Any fees associated with a payment method will be clearly shown before the order is completed where applicable.
7. Processing, shipping and delivery
The processing time and any production time are stated on the product page and in our Shipping Policy.
Orders are generally processed and prepared for shipping within 1–2 business days unless otherwise stated on the product page.
Personalised or specially made products may have their own production time.
After dispatch, you will receive a Track & Trace link where tracking is available.
More information about shipping, delivery times, shipping costs and international delivery can be found in our Shipping Policy.
8. Delivery
We do our best to dispatch and deliver orders within the stated timeframes.
Stated transit times are estimates and may be affected by carrier delays, public holidays, weather conditions or other circumstances beyond our direct control.
If an order is significantly delayed, your statutory rights relating to delivery remain applicable.
9. Right of withdrawal and returns
For non-personalised products, a statutory 14-day cooling-off period generally applies after receipt, unless a legal exception applies.
For products made according to your specifications or clearly personalised, the statutory right of withdrawal may be excluded. This includes personalised M-HOLY Cadeauboxen.
The full conditions, return procedure, return costs and information about refunds can be found in our Returns and Refund Policy.
10. Return shipping costs
For a standard return of a product that is eligible for return, the return shipping costs are the responsibility of the customer, as stated in our Returns and Refund Policy.
If we have supplied an incorrect, damaged or defective product, we will assess the situation individually and, where necessary, cover the costs required to provide an appropriate solution.
11. Cancelling an order
For orders that have not yet been fulfilled or shipped, please contact us as soon as possible to request cancellation.
Please include your order number so that we can locate your order quickly.
For personalised or specially made products, cancellation may no longer be possible once production has started.
Please therefore contact us as soon as possible at m-holy@m-holy.nl if you wish to change or cancel an order.
If there is an error in an order, please contact us as soon as possible.
12. Statutory guarantee and conformity
You are entitled to receive a product that meets what you may reasonably expect based on the product, its description and the agreement.
If a product is defective upon delivery, has been delivered incorrectly or does not correspond with what was agreed, your statutory consumer rights apply.
These statutory rights are not limited by our own return conditions.
13. Damage during transport
Please check your order after receiving it.
If a product arrives damaged or something is missing, please contact us as soon as possible at:
m-holy@m-holy.nl
Please include your order number and, if possible, clear photos of the parcel and the product.