At M-HOLY, every order is prepared with care. Below you can find more information about processing, shipping, delivery times and Track & Trace.
1. Processing your order
Orders are usually processed and prepared for shipping within 1–2 business days.
Personalised products are made especially for your order. The current production time is always stated on the product page.
Business days are Monday to Friday, excluding public holidays.
2. Delivery times
The total delivery time consists of two parts:
Processing / production
The time we need to prepare your order.
Transit time
The time the carrier needs to deliver your parcel after it has been shipped by us.
Orders to the Netherlands and Belgium are normally delivered within a few business days after dispatch.
For other European destinations, transit times may be longer.
The delivery times shown are estimates and are not guaranteed delivery dates. Delivery may take longer during public holidays, busy periods or in the event of delays with the carrier.
3. Shipping costs
Shipping is free on orders of €35 or more to the Netherlands and Belgium.
For orders under €35, and for deliveries to other available countries, shipping costs are clearly shown during checkout.
The final shipping cost depends on the delivery address and the available shipping method.
4. Shipping to other countries
M-HOLY ships to the countries shown as available destinations during checkout.
Available shipping methods, costs and any applicable restrictions are displayed automatically after you enter your delivery address.
For deliveries outside the European Union, local import duties, taxes or other charges may apply. Any such costs are the responsibility of the recipient.
5. Track & Trace
Once your order has been shipped, you will receive a shipping confirmation with a Track & Trace link, where tracking is available for the selected shipping method.
You can use this link to follow the progress of your parcel.
6. Shipping delays
After your parcel has been handed over to the carrier, delays may occasionally occur.
If your order is clearly taking longer than expected or the Track & Trace information is not providing a useful update, please contact us at:
m-holy@m-holy.nl
Please include your order number. We will be happy to help you check the status of your shipment.
7. Incorrect or incomplete delivery address
Please check your delivery address carefully before completing your order.
If a parcel cannot be delivered because the address is incorrect or incomplete and is returned to us, additional shipping costs may apply if the parcel needs to be sent again.
If you notice an error in your address after placing your order, please contact us as soon as possible.
8. Damaged parcel or missing items
If your parcel arrives damaged or something is missing from your order, please contact us as soon as possible at:
m-holy@m-holy.nl
Please include your order number and, if possible, clear photos of the parcel and the product. We will assess the situation and provide an appropriate solution.
9. Questions about shipping
Do you have a question about the shipping or delivery of your order?
Please contact us at:
M-HOLY Gift Atelier
Email: m-holy@m-holy.nl
We will be happy to help.